Description

We are passionate about what technology can do.

We want to continually improve our service, people and technology.

We are proud that our customers benefit from our knowledge and experience.

We are Claranet and if you share our beliefs, we are looking for you!

Because we aspire to do more and better, we are looking for a Training Planning Coordinator to integrate our client's internal team, based in Lisbon.

Job Description

• Establish and maintain relationships with new and existing stakeholders, internal groups, and partners for a strong network and open communications
• Learn, live, and coach the company's culture and values. Lead through change by bringing clarity, generating energy, and delivering success
• Build the delivery plan for an agreed customer skilling plan by partnering with training Program Managers, Customer POC and ESI Ops Teams (Trainer Scheduling, Delivery Ops, etc.) to organize the delivery specific details
• Communicate delivery plan to TPM and Customer POC for sign off/approval (subsequently, communicate the registration links for the plan – until automated)
• Manage the delivery plan – monitor plan execution, make iterations, and monitor registration
• Entering new deliveries in D365
• Manage updates to existing deliveries
• Obtain required Information for delivery scheduling
• Manage registration, highlighting low enrolment early on (TPM, customer POC)
• Provide registration and delivery status reports
• Manage Registration Links to send to customer
• Interface with Scheduling and Operations Teams
• Coordinate logistical arrangements for training sessions with customer POC and Operations teams
• Contribute to the role stabilization and maturity
• Influence future tool upgrades to support automation objectives 

Qualifications

Experiences Required: Education, Key Experiences, Skills and Knowledge:

• Proven experience as a trusted advisor in engagement and influence with stakeholders
• Proven effectiveness driving complex multi-stakeholder planning processes
• This role requires a deep knowledge of, and passion for learning operations and its associated services
• Ability to negotiate and provide alternative solutions
• Strong communication skills (both written and verbal), good collaboration and negotiation skills, and the ability to work effectively across groups
• Customer and stakeholder expectation management skills
• Attention to detail, highly organized and strong process-focused aptitude
• Strong organizational skills and ability to positively influence others
• Able to think creatively, be analytically minded, objective and independent
• Can deal with ambiguity and thrive in a highly dynamic fast-paced environment
• Team player with excellent interpersonal skills. Ability to communicate effectively across all levels of the organization and with external stakeholders.
• High energy and a “can do” attitude. Ability to motivate self and others

Additional Information

• The contractors have to have full English proficiency plus 1 additional language skills as per below:
  • 1 English + Spanish speaker
  • 1 English + German speaker
  • 1 English + French speaker
  • 1 English + Russian speaker

Send your CV with the subject "Training" to the following e-mail: [email protected]