Description

A Randstad é a empresa número 1 no setor de recursos humanos a nível mundial e líder em Portugal. Com presença em todo o país, conta com oportunidades de emprego para diferentes setores de atividade, como indústria, serviços de apoio ao cliente e vendas, tecnologias da informação, finanças e banca, hotelaria, turismo e restauração, recursos humanos, entre outras.
Aqui vais encontrar a tua próxima oportunidade profissional! #humanforward

Randstad Professionals is looking for a Support Technician N1, for direct integration, in a company located in Porto.

Hybrid work (3 days remote, 2 at the office / week).

descrição da função/job description
- Analysis, diagnosis and resolution of Level 1 tickets from the clients (incidents and requests);
- Escalation of incidents and requests with all the necessary information when an upper level intervention is required;
- Gather of all needed elements for the diagnosis (trackers, debugs) and ensure the backup to share with higher levels;
- Guarantee appropriate and necessary communication with the customer’s end-users for reported incidents and requests until their resolution;
- Reassign out-of-scope requests to the appropriate department(s);
- Follow escalation instructions and communication of any critical incident;
- Understand and apply procedures and instructions;
- Deliver patches to the customer’s release team.


requisitos/requirements
- Degree in Computer Science, Electronic and similar or first experience in IT;
- Fluency in French and English (written and orally) is mandatory;
- Good level of Spanish and/or German (orally) would be appreciated;
- Knowledge in Supply Chain area is a plus;
- Know how in SQL;


oferta/offer
Attractive wages and benefits;
Good team spirit and collaborative environment.

para se candidatar/to apply
https://www.randstad.pt/empregos/title_location_RP-2023-138084