Description

Our client is looking to hire a helpdesk to join their Beja offices.

Client Details

Our client is a global company.

Description

• Diagnose errors / problems on computers provided by the company and provide technical support
• Troubleshoot hardware, software and network
• Train end users in how to use new technology
• Install, configure and perform software upgrades and install and configure operating systems on computers provided by the company
• Diagnose and repair computer hardware provided by the company, such as keyboards, mice, monitors and printers
• Provide technical support to end users via phone, internet or via remote control software
• Support computers of end users, about the diagnosis and solution of complex problems
• Establish and maintain a knowledge base up-to-date on incidents resolutions
• Entering tickets into the system, and tracking to completion
• Triage tickets and assigning priorities
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Walk the customer through the problem-solving process
• Assign more complex issues to appropriate staff
• Following up with customers to ensure full resolution of issues

Profile

• Good telephone and interpersonal skills. Able to keep calm under pressure
• Diploma from technical school
• One to two years experience

Job Offer

Leading company.

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