Description

Decskill is a 100% Portuguese technological company, founded in 2014, and we currently have more than 200 employees. Decskill operates in both national and international markets, with offices in Lisbon, Oporto and A Coruña, capable to provide services to any location in the national territory.

How can Decskill be an accelerator to your career?
We currently operate in 3 major areas: outsourcing by DECSKILL; augmented reality and computer vision products and solutions, by PROSKILL; and Agile training and coaching, by GETSKILL.
The success of Decskill is built from the inside out, with talented employees and constant evolution, with innovative aspirations and a commitment to make a difference.

We are looking for a Technical Support Specialist for a project based in Lisbon.

You will Join a cross-functional team and your role will be to provide technical assistance to the client partners. You will manage and control system related problems or questions, tracking and reporting in the form of support tickets, emails and direct phone calls. If information is not available, you will undertake all efforts to research and establish the information needed. 

To perform this job successfully you must be able to execute the following tasks: 
- Assist artners in determining problems, and provide resolutions on technical problems; 
- Provide first-level technical support on the client software and applications, supplied products and/or accessories using documented procedures and available tools; 
- Use troubleshooting techniques and tools to identify technical defects/issues; 
- Actively support the partner in all aspects through to problem resolution, keeping the partner informed and updated throughout life of incident; 
- Ensure proper escalation procedures are followed; 
- Communicate all bugs to our Quality Assurance and Development Teams as in line with current processes; 
- Perform assigned functions according to standardized policies and procedures;
- Maintain knowledge of the cliente product line and service offerings; 
- Attend required technical training sessions; 
- Comply with schedule adherence to ensure overall service level targets are achieved.

Skills: 
- Excellent computer skills, including experience with Microsoft Office (Word, Excel, PowerPoint and Outlook).
- Experience supporting Internet based applications.
- Understanding of GPS, GSM/GPRS, TCP/IP and very basic electronics. 
- Excellent in verbal and written English is a must. 

Other valued skills: 
- College Degree and a minimum of 2 years of experience at similar functions (technical certifications are preferred). 
- Analytical skills that will allow the operative to recognize a system issue quickly and deal with it the most efficient manner. 
- Excellent communication, interpersonal, organizational and presentation skills.
- Ability to work under pressure and manage multiple tasks. 
- Self-motivated, detail-oriented and organized.

If you're interested in the position, please send you're updated CV to '[email protected]' with the referece "LM/TechSupport". Thank you!