Description

We are Capitalise.com, the super platform for businesses and their advisers to access financial services. We are a product-oriented FinTech start-up based in the UK and have closed our Series A in 2019. We have won government grants and award nominations for innovation.

Capitalise.com is building out our technology and product teams working with superstar engineers and product managers. Do you love tracking logs, debugging issues and making customers really happy? Joining as our Technical Support Engineer you will be responsible for second-line support for our staff internally and our partners. Our first-line support is via our partner managers. As a financial services company our uptime, data integrity and performance are key to our success in delivering a world class product. You will be joining a team of engineers and technologists who are working to build a high quality modern SaaS product. We’re looking to grow our engineering team in Portugal to continue our scale with 3,000 advisers using our platform. 

Your approach is

• Friendly, engaging and persuasive communicator
• Trust is your currency: you value building trust among the team
• Self starter, able to research, analyse data and iterate upon new ideas
• Creative problem-solver but also pragmatic
• Passion to make people’s lives better and benefit in the reward of doing so

Your role will be to

• Triage support issues raised by our customer success team
• Investigate data issues and write-up support issues for our QA team
• Setting up and maintaining a support process in the business
• Configuring and setting up a help desk and integrating with our CRM
• Debugging production issues and support our engineering team with issues
• Managing our identity provider solution and the access control
• Responsible for integrations between our platform and internal system
• Working with our QA engineers to improve coverage of support issues
• Writing up bugs reports and requirements for our product team
• Working with our education team to improve our articles

You should apply if you have

Testing and quality assurance:

• Experience in databases including MySQL, MongoDB and Postgres
• Experience with *nix and command lines
• Experience using log analysis tools e.g. ELK or LogDNA
• Knowledge of QA, testing and issue tracking systems
• Knowledge of support and help desk solutions
• Excellent written communication in English
• A natural approach to troubleshooting and investigation

Digital project delivery:

• Great communication in English to work with the product team
• A strong technical background working with open source technologies

Benefits

• Competitive Salary
• Discretionary Bonus
• Equity
• Hybrid working
• Choice of tech
• Progression Framework for Career Development
• Wellness Programme
• Family friendly policies
• 25 days leave plus Bank Holidays & extra company days
• Great Company Culture
• Support public speaking slots at events with travel and attendance expenses

This role is currently only open to candidates who live and work in Portugal, and do not require a Visa.

To apply click HERE

Equal Opportunity Employer

At Capitalise we are committed to being an equal opportunity employer. We do not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.