Description

Dellent is a Portuguese consulting, technology services and outsourcing company, focused mainly on IT and Telecommunication services, and we are hiring a Technical Support Analyst for a long term contract role in Brussels.

Skills & Requirements

• Responding to technical support tickets;
• Talking directly to the customer to determine the nature of the technical issues;
• Collaborate with users and other It team with collaborative tools;
• Analyze user problems and provide potential workarounds for problems;
• Raise information and production incident (bug) to the development team ;
• Raise information and change requests to the project team.

Essential Qualifications, Skills and Experience

• Degree (BSc, MSc) in Software Engineering and other related areas;
• 2+ years of experience in technical support, debugging and troubleshooting;
• Top Java skills;
• Knowledge in Software AG ARIS Collaborative platform and Atlassian Confluence 6;
• Agile methodologies knowledge is a plus;
• Fluent in English (written and spoken).

What we offer:

• Integration in a dynamic, experienced and friendly team;
• A program of partnerships with different companies in the fields of leisure, health and wellness, training, among others;
• Technical, behavioral, linguistics training opportunities;
• Career development.

Do you think your profile fits this job description?
Send us your CV and come join the Dellent Team!