Description

Crossjoin Solutions is an IT company with headquarters in Lisbon and projects in several countries such as Belgium, United Kingdom, Chile and Canada.

Our values - Integrity, Sustainability, Communication, Transparency and Diligence.

Our principles - A crosser and a joiner - you’re always aiming to do better every single day, you can adapt to every situation and be available to help everyone.

Within our company, you will have different responsibilities, such as:

• Research & Development (R&D)- you will implement laboratories and POCS (Proof of Concepts), benchmark for several technologies available in the market (Open Source and others) to integrate in our products- AI, Machine Learning and Data Analytics.

• Product in-house implementation (X-Viewer): Design and Development.

• Quality Assurance: Test automation for product release certification

• International career within web development, integration and databases.

Requirements: 

• Bachelor's or Master’s degree in Computer Science or a similar area;

• Between 4 and 6 years of experience in an IT environment as a team leader/delivery manager involved with the technical team and client;

• An understanding and passion for delivering excellent IT support and customer service;

• Very good technical knowledge of common business systems and software; 

• Experience on building control frameworks (SLA delivery control, team capacity control, KPI delivery control, strategic KPI dashboards and team management);

• Availability to travel for medium/long periods of time (after Covid-19 pandemic situation stabilizes).

• Legal requirements to work and live in Portugal.

• Good written and spoken English language skills

Nice to Have:

• Experience working in a Scrum environment is a plus. 

Responsibilities:

• Conduct daily stand ups with the client providing status about 3C work progress and gather/identify new opportunities and work to accomplish by 3C

• First escalation point for customers, and single point of contact within 3C team for incidents that occurs at client environments, jump/react to meeting invitations from client to gather information about the incidents 

• Ensure 3C focus on the work that is most important to accomplish according client urgencies, find techniques for effective work Backlog management

• 3C team capacity management for peaks of work

• Causing change that increases the productivity of the 3C Team

• Ensure and oversee the delivery, implementation and confirmation of all recommendations and initiatives to solve client's major incidents to ensure service is delivered as agreed.

• Identify operational risks to service and ensure mitigation actions are put in place.

We offer: 

• Integration in a dynamic, goal-oriented and cooperative team;

• Health Insurance;

• Monthly GYM subscription;

• Flex time, flex place policy. 

• Team-building events and yearly retreats alongside your teammates.

• An Individual Development Plan (IDP) and a Career Path.

• Excellent remuneration package.

To apply, you should your CV to [email protected], with the referal CJ_TSM.

With the submission of your application you authorise the treatment and storage of your personal data within Crossjoin Solutions, Lda database for this recruitment process and/or other future opportunities.