Data?1548511213
Technical Project Analyst @ Randstad Portugal

Description

We are randstad. We are human forward.

Have you been looking for an opportunity to work in a renowned tecnology company?
Randstad was challenged by Cisco to find the best talents for a Technical Project Analyst position.

descrição da função/job description
Key responsibilities:
Supports and leads GVSS (Global Virtual Sales Specialist) platform support processes and workflows enabling new seller onboarding and offboarding within the GVSS tech stack while providing ongoing operational production support for the VDC seller community.

Key tasks will include:
• Hardware order and provisioning tracking based on Ops new user request
• H/W (Windows or MAC imaging)
• Application enablement (All associated tools and apps used within GVSS) Submits associated cases
• Initial training exposure to application usage (How to access SFDC, Outreach, Bucher & Suter access, etc…) if good, hands off to the sales training team
• Ensures telephony enablement for new users
• Enables and supports UCCE access/usage
• Enables and supports CUCM access/usage
• Enables and supports Webex Teams access/usage
• Webex Teams
• Microsoft Office
o Outlook / Office365 Enablement Requests
• Outreach application enablement
• AnyConnect VPN & DUO troubleshooting
• Tech stack application requests from stakeholders
• Adding/Removing new agents to chat queues
• Adding/Removing new agents to call queues

requisitos/requirements
• Proficient in SFDC, VPN and Authentication technologies, Desktop hardware technologies (Windows and MAC) networking technologies used to support Work from Home conditions
• Proficient with Cisco UCS and UCCE contact center telephony capabilities in a sales contact center environment
• Proficient in the usage of MS Office and associated desktop applications
• Knowledge and experience with supporting users on a global basis and the ability to do it remotely
• Excellent communication and interpersonal skills and the ability to work with end-user sellers and senior management leaders
• Ability to collaborate with Cisco IT engineers and developers to solve complex problems and issues

oferta/offer
Outsourcing contract through Randstad.
Good salary and benefit pack to be agreed upon experience showed on interview.
Home office.

para se candidatar/to apply
https://www.randstad.pt/emprego/RO-2019-93637