Description

Randstad Professionals - Team Manager (m/f)

Randstad Professionals is recruiting for a client that acts in the information and communication technology sector and wants to reinforce its structure with a Team Manager (m/f).

descrição da função/job description
This role includes the following tasks:

- People Management. Manages, motivates and develops a small team of service desk employees, ensuring that the service levels constantly improve and contribute to growth in new business.

- Customer Relations. Establishes relationships with middle to senior level customers and a range of managers across Fujitsu to deliver and enhance their service.

- Risk Management. Establishes and manages risk for the team(s) technical skill levels and adequate resources to ensure that risks are mitigated and problems resolved, in relation to meeting service levels.

- Planning & Control. Resource allocation/scheduling to meet the demands of delivering a service managing changing priorities and issues. Uses strengths of team to achieve effective efficient delivery of service within SLA.

- Business Orientation. Anticipates the impact of business issues on own operation and takes appropriate action. Is responsible for monitoring and controlling service desk activity.

- Service Delivery. Using strengths of team to achieve effective and efficient delivery of service. Ensure the delivery of services to meet SLAs as a minimum, always striving towards improvements, with impeccable service as the ultimate goal.

- Tools Mastery. Ensure adherence to agreed strategic tool-set, emphasizing the need for improved deployment and usage

requisitos/requirements
The main requirements are the following:

- Proficiency in English

- Knowledge of various software and applications (minimum: Windows environment and MS Office package)

- Interpersonal skills crucial for working in a customer service center such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism and enthusiasm

oferta/offer
This is the challenge, are you ready for it?

Apply!


para se candidatar/to apply
https://www.randstad.pt/emprego/RP-2019-77779