Description

Randstad Tech/SSC works to provide unique professional development and to help our clients look for talent in different areas such as finance, IT, contact center, HR and marketing.

Our client is a multinational technology company focused on delivering IT solutions for its customers and channel partners, with more than 18 years of experience in the industry.

descrição da função/job description
-System Support Professional:

•Receive and respond to service requests for assistance via telephone and email.
•Process service tickets and assign to appropriate onsite technicians, or customer-specific internal service resources, as necessary.
•Maintain service ticket ownership throughout the life of the support incident.
•Escalate high profile issues to the Service Desk Manager for appropriate handling and routing.

•Actively monitor all customer systems and services and respond to device-down scenarios.
•Develop knowledge of multiple systems and processes in order to troubleshoot problems.
•Perform server updates and reboots during customer-designated service windows.
•React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager.
•Work rotating shifts.



requisitos/requirements
•College diploma or equivalent.
•1-3 years of previous support experience working in a technology / systems department directly supporting customers
•Certifications (Microsoft, Cisco, VMware, Citrix, Red Hat).
•Strong knowledge of Operating System, DLL, Antivirus, Malware, Spyware, Software Installs, Active Directory, Printers, Mobile Device activation.
•Strong knowledge of application suites (Microsoft Office Suite, Outlook‐Exchange environments, Adobe Acrobat)
•Basic working knowledge of server‐side applications and technologies, such as Exchange Server, WSUS, Hyper‐V, VMware vSphere, Citrix Xenserver.
•Basic working knowledge of pro‐consumer computer hardware and software interaction (Application / OS threading, memory swapping, disk storage subsystems).
•1-3 years of previous support experience working in a technology / systems department directly supporting customers.
•English C1.
•Strong written and communication skills, strong interpersonal skills, strong organizational and planning skills and ability to assume responsibility for multiple concurrent issues.
•CV in English.


oferta/offer
•Competitive salary depending on your experience.
•Young and dynamic corporate culture.
•Employee benefit package.
•Company-provided cell phone and laptop.
•Opportunity to advance skills through technical certifications and internal training programs.

para se candidatar/to apply
https://www.randstad.pt/emprego/RO-2020-91230