Description

Randstad operates in Portugal and in the world as a leader in the human resources area for several business sectors.
Technologies area works exclusively the IT & Telecom sector, providing unique professional development opportunities.

You will work with global organizations, adding value and gaining significant on-the-job experience. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
You will be a part of a high performing team and have access to ongoing professional development at every level.

descrição da função/job description
Main Responsibility Area

• Drives, develops, and maintains 4LS/R&D maintenance and support processes, tasks and associated procedures for a best in class Software.
• Monitors the efficiency and effectiveness of 4LS/R&D processes and makes recommendations for innovation and improvement actions.
• Monitors and Produces Management Information, KPIs and reports to ensures that all service level agreements (SLA) towards customers are met.
• Provides support, leadership and guidance during Case Handling, Escalations, Emergencies, Projects and Training events.
• Ensures preparedness and strictly follow-up of the Case Handling, Escalations, Emergencies, Projects and Training support procedures.
• Manage individual project priorities, deadlines and deliverables, as a member of a self-organized team showing personal accountability to the team commitment and successful delivery.

requisitos/requirements
Skills and Qualifications

• MSc or BSc in Telecommunications, Computer Science or equivalent required.
• Minimum 3+ years in service support environment with specific emphasis on Case Handling, Customer Interface, Incident Management and Installations.
• Highly developed analytical and debugging skills with proven ability to perform in a fast-paced environment and under time constraints while keeping attention to details.
• Ability to learn in-depth knowledge of a wide variety of hardware and software systems, and business unit mission critical functionalities and dependencies.
• Ability to stay cool, calm, and collected under high pressure, exuding an air of confidence when interacting with internal and external customers.
• Excellent English communication skills both verbal and written.
• Team player, supportive, proactive and respectful without being unduly assertive or aggressive.
• Availability to travel


Relevant Experience
• Operating systems: UNIX/LINUX.
• Know-how of OpenStack, Heat Orchestration Templates, YAML.
• In depth Knowledge of Shell Scripting, Python and Ansible.
• Knowledge of Analysis, Design, Development/Testing processes.
• Knowledge on Data Center/Cloud networks, VMware/OpenStack.
• Experience in Networking: TCP/IP knowledge and Networking protocols (Routing, IPSec, Qos).
• Work in Kanban, Scrum, SAFe or Less.
• Database knowledge: Understanding RDBMS (MySQL, Oracle) and/or Non-RDBMS databases (Kassandra, Hadoop, Neo4J).
• Framework: Hibernate, JEE.
• Understanding of storage and Networking (EMC, HP, Cisco, Juniper).
• Understanding of Virtualization technologies (VMWare, VirtualBox).
• Container management with Docker, Kubernetes.
• Cloud Knowledge: Openstack and VMWare.
• Good understanding of software development lifecycles based on AGILE mode of working.

oferta/offer
- Remuneration conditions according to the experience and demonstrated knowledge;
- work in a multicultural environment;
- work in an environment of constant technological innovation.

para se candidatar/to apply
https://www.randstad.pt/emprego/RO-2020-82327