Description

REF: ST1904PT
JOB POSITION:  Support technician
MANAGER: Professional Services Director
LOCATION: Maia
START DATE: May 2019

About Nonius

Nonius offers state of the art technology that enables hospitality operators to provide their guests with a great experience. A comprehensive portfolio of products and services for all Hotel segments, comprising solutions for Guest Internet Access (GIA/WI-FI), casting, TV solutions (Interactive/IPTV/COAX), digital signage, voice (IP/Analog), mobile apps and APIs, and entertainment content (OTT/VoD/MoD).
Nonius services more than 255,000 rooms in Hotels, Hospitals and Cruise Ships across Europe, the Americas, Africa, Asia and Middle-East, which include international hotel chains such as: Accor, Belmond, H10, Meliá, Hilton, Wyndham-Tryp, Starwood, IHG, Marriott, JJW, Uniworld, Viking Cruises, Scenic, GHM Hotels, Pestana, Transamérica, Estanplaza, Tivoli, Altis, Blue Tree, Sana and Turim.
Nonius is a proud industry member of HTNG and is certified according to NP EN ISO 9001:2008.

Job description/specification

We are looking for people for our technical support team. Both for Tier1 and Tier2.

Tier 1: Our call center staff that assists Hotel Guests using our products.

Tier 2: Technicians that assist hotel staff (maintenance and IT) and are able to troubleshoot the  infrastructure and applications issues remotely.

We have vacancies for both roles and depending on your profile you will be offered one or the other.

What we require from you

• Good English and Portuguese skills – spoken and written;

• Technical training in informatics or network;

• Good Communication skills;

• Work experience with  Lan/Wan networking and TCP/IP;

• Available to work in shifts.

We will also value the following

• IT certifications [MCSE, CCNA, etc];

• Hands on experience with network equipment: routers, switches, access points;

• Basic knowledge of network protocols;

• Scripting languages (bash and other CLI);

• Spanish speaking.

What we offer

• Competitive salary and compensation;

• Health insurance;

• A great environment and a great team to work.

Please send your resume in English to [email protected] with reference ST1904PT.