Description

Integer is a Portuguese consulting company specialized in Technology and Information Systems. Our core business is IT outsourcing services, software, nearshore projects, and tailor made solutions. We are partners with the main technology players worldwide and we work with national and multinational companies from several industries. Most of the projects we participate are in Portugal, Brazil, and throughout Europe. What set us apart is the experience of our team and our tech talent.

Are you looking for new opportunities in the IT field? We have news for you!

We’re looking for a Support Manager with strong communication skills and a sense of responsibility and teamwork.

Main Roles:

▪ Organisation, implementation and maintenance of (IS) support

▪ Coordination of support teams

▪ IS Service management

▪ Coordination with the project teams

▪ Coordination of wiki sites, collaborative sites or social networks

▪ Follow-up of service quality

▪ Management and follow-up of user requests

▪ Guidance regarding the use of information systems

▪ Management of incidents related to information systems; 

▪ Conception and organisation of user documentation for information systems

▪ Conception and management of IS and ICT trainings

▪ Participation in user, service and project meetings

▪ Elaboration and implementation of relevant support processes

Required skills:

▪ Knowledge in end user assistance or support of information systems

▪ Good knowledge of ITIL

▪ Ability to give presentations

▪ Ability to participate in multi-lingual meetings, good communication skills

▪ Leadership capability

▪ Ability to participate in multilingual meetings

▪ Ability to understand, speak and write English (C1)

If you have the desired amazINg tech talent and want to be part of the INTEGER team, respond to this ad with your updated CV to [email protected]

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