Description

We are seeking a talented Technical Support Engineer to join our team and help deliver superior support service to our customers worldwide. If you have experience in technical support for Telecom / Service Provider projects, good communication skills and want to work with major Telecom operators using our innovative solutions, this is the opportunity you are looking for.

Key Responsibilities
∙ Provide troubleshooting and technical support to customers;
∙ Coordinate with internal QA/Dev/Product teams to advise customers regarding the product’s proper use and address specific user issues;
∙ Identify, analyze and classify technical problems, correlate possible causes;
∙ Conduct effective diagnosis and escalate incidents and defects as required;
∙ Document troubleshooting and support materials;

Requirements
• BSc or MSc degree in Computer Science or Computer Engineering or related;
• Minimum 3 years of java application support work experience, preferably in the Telecom / Service Provider domains;
• Experience in technical troubleshooting, incident/defect management, resolution and escalation processes;
• Strong understanding of troubleshooting methodologies and root cause analysis;
• General knowledge of networking concepts;
• Demonstrable experience with Unix/Linux, including OS/application level troubleshooting and essential command-line shell usage and scripting;
• Experience with mobile application troubleshooting is a plus;
• Experience with container technologies (Docker and Kubernetes) is a plus;
• General knowledge of the database (eg:- RDBMS and NoSQL) is a plus;
• Familiarity with ITIL standards is a plus;
• Must be able to multi-task and work well under pressure;
• Capable of working independently with minimal supervision;
• Capable of prioritizing and managing own workload;
• Fluent in English, at all levels (mandatory).

Additional Information
∙ Position Type: Full-time
∙ We offer a competitive compensation package as well as an environment conducive to personal and professional growth

Apply now at https://www.wit-software.com/careers/apply/