Description

Noesis is looking for candidates with the following profile:

Main Tasks and Responsibilities:

• Resolve complex customer Billing issues that may involve several cloud technologies (Azure, SQL Azure, AppFabric, etc.) and scenarios such as service availability, quality, outage management, subscription management, and correlation of usage and charges.
• Effective use of collaboration and troubleshooting skills within and across teams.
• Quickly identify cases that require escalation (either technically or strategically).
• Create and maintain incident management requests to product group/engineering group.
• Write high quality case notes so we can support customers as a team, and customers do not need to repeat themselves. Ensure your colleagues can fully understand case progression without needing to ask the customer to repeat.

Requirements:

• 3 years of experience in technical support or billing support role
• OR
• Bachelor's Degree in CS and 1 years technical support or billing support role
• OR
• 3 years in Operations, Business, Supply Chain, Finance, or a related field, or equivalent alternative education, skills, and/or practical experience and 1 years technical support or billing support role.
• Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills.
• Strong communications skills – fluent in spoken and written English
• The ability to thrive in a strong team environment focused on providing a consistently high level of customer service in a challenging environment.

If you meet these conditions and would like to join an innovative organization that continuously invests in training its talents, send us your application.

Join us. Let's innovate together!

If you’re interested in this opportunity apply here: <a href="https://opportunities.noesis.pt/jobs/support-engineer-tier-2?displayed_form=true"">Support Engineer Tier 2?displayed_form=true</a>