Description

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing, application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions.
 
We are now looking for talented people, based in Portugal, to join our team as a Support Engineer with Spanish, Portuguese and English fluency. This is a full remote role.
 
If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!
 
Responsibilities: 

• Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.  
• Log all service requests into the company service call tracking system
• Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs
• Follow-up on closed service requests to insure customer satisfaction
• Assist in training initiatives to new and current employees

Role Requirements:

• Fluent Spanish and Portuguese
• Strong command of English
• Eager to learn new technologies
• Attention to details
• Must be a problem solver
• Positive, can do attitude and ability to work in a team
• Strong communication skills
• Ability to cope with stress and workload
• High school/college/university diploma from a technical area or equivalent experience – nice to have
• 0-2 years' experience in a similar position will be an asset
• Technical skills – nice to have: Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, Active Directory, etc.

What we offer:
You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:

• Soft skills and technical training for current and emerging products and technologies;
• Career development: opportunity to grow within the team;
• Special referral bonuses for recommending your friends;
• Private Medical subscription;
• Friendly team who is eager to meet you

To apply, please send us your updated CV to [email protected] using Support22 as subject.

About us
We are a multinational company with over three decades of IT expertise, focused on making the digital transformation dream a successful reality for our clients. 
Our “big enough, yet small enough” approach makes us open, flexible, responsive and agile. If you are somebody who enjoys working in a fast-paced environment, who likes to experience the newest technologies but, at the same time, keeps a grasp on the well-established ones, then join us in the conversation about relevant software development.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace.
Learn more about us on https://stefanini.com