Description

Noesis is looking for candidates with the following profile:

Main Tasks and Responsibilities:

• Responsible for the customer support experience;
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming);
• Identify cases that require escalation (either technically or strategically);
• Create and maintain incident management requests to product group/engineering group;
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience;
• Provide ramp activities, knowledge sharing, technical coaching and mentoring;
• Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions);
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific.

Requirements:

• English Language: fluent in reading, writing and speaking;
• Excellent understanding of Database concepts and deployments;
• Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language;
• Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions;
• Excellent Communication Skills - verbal, listening, and written (including technical writing);
• Passion for technology, lifelong learning and professional development;
• Experience in one or more of these areas desirable;
• Experience supporting Azure or other cloud-based solutions;
• Microsoft certifications in data platform or Azure technologies;
• Experience troubleshooting distributed solutions;
• Experience troubleshooting Open Source Databases like MySQL, Postgre SQL, etc., • Basic Networking, Storage and Platform troubleshooting skills.

If you meet these conditions and would like to join an innovative organization that continuously invests in training its talents, send us your application.

Join us. Let's innovate together!

Join us in: Support Engineer (Database)