Description

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing, application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions.

We are now looking for talented people to join our team as a Support Engineer with Spanish, Portuguese and English skills
 

If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!

This is a longterm full remote role with 3 work shifts:

• 7:00 - 15:30
• 8:00 - 16:30
• 9:30 - 18:00

Responsibilities 

• Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.  
• Log all service requests into the company service call tracking system
• Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs
• Follow-up on closed service requests to insure customer satisfaction
• Assist in training initiatives to new and current employees

Role Requirements

• Fluent Spanish and Portuguese
• Strong command of English
• Eager to learn new technologies
• Attention to details
• Must be a problem solver
• Positive, can do attitude and ability to work in a team
• Strong communication skills
• Ability to cope with stress and workload
• 0-2 years' experience in a similar position will be an asset
• Technical skills - nice to have: Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, Active Directory, etc.

What we offer:

You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:

• Soft skills and technical training for current and emerging products and technologies;
• Career development: opportunity to grow within the team;
• Special referral bonuses for recommending your friends;
• Private Health Insurance;
• Friendly team who is eager to meet you;

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

What's next: 

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.
Please send us your updated CV, written in english, to [email protected] using SE23 as subject.

About us 

We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. 

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!

Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.