Description

Our client is a Swiss IT company and they are looking for a Support Analyst to be based in Madrid. The ideal candidate is proficient with low-level programming and has experience with support or/and testing. The candidate must have the ability to work autonomously. 

Accountabilities:

• Manage application support

• Create and monitor support requests

• Investigate logs/traces on Windows systems

• Under Product Manager’s supervision, analyze, test, debug and maintain the company’s Suite components

• Build comprehensive technical documentation and user manuals

• Support the integration of our solution in various industries and customers

Experience & Qualification: 

• Basic SQL Server and IIS knowledge

• Good understanding of network protocols (TCP/UDP)

• Good understanding about SSL certificates and their configuration

• Troubleshooting skills –> ability to select appropriate monitoring tools and investigate logs/traces on Windows systems.

• Experience in supporting application

• Good knowledge of the Windows environment, including Windows Server

• Good understanding of industrial application

There are important points to take in consideration for the candidate’s selection:

1.         Excellent English skills (Written & Spoken)

2.         Flexibility & availability to work in shifts

Working days:

•           32 hours per week from Saturday to Tuesday or from Thursday to Sunday

If you are interested in this position please send your CV to [email protected]