Description

Who are we:
For over 20 years, Neotalent within Novabase group, has been the right answer to the greatest need digital transformation brings to organizations - Talent.

We have a talent for that.

We are specialists in developing people and combining them with the most ambitious projects. From software to complex engineering, from infrastructures to applications, we find, recognize and grow talent to offer them the most challenging projects and strengthen our project teams. We learn about people, their knowledge and how to productively use that knowledge to help companies transform, because what the digital economy needs is talent.

The world lives by rules of agility, immediacy and quick responses, so we are dynamic, responsive and aligned with the speed of the digital revolution. We have a new way to address challenges by adding speed to knowledge, connectivity to reliability and bringing agility to the reality of finding, managing and matching talent with projects.

Neotalent, the responsive people.

Know more about Neotalent

What is your mission:
Novabase Neotalent is looking for a Support Analyst to integrate a project with Novabase in Lisbon. 

The role of this team consists into taking part in:                             
•    1st  level and 2nd level support to the operational teams in different Locations
•    Developing a good understanding of the existing applications (functional and technical)
•    Monitoring production environments and proactively implement actions to ensure its good health
•    Be involved in change workflows
•    Taking in charge all the support requests raised by ticketing by users located worldwide.
•    Participate in meetings to discuss with different agents by providing the technical perspective 
•    Answering to the requests with a good level of quality and respecting priorities and deadlines
•    Be able to suggest improvements to the Support Activity 

The talent that we are looking for:
• Bachelor’s degree in computer science, computer engineering or a related field;
• At least 1 year of professional experience in Production Support;
• Work experience with Linux or Unix;
• Work experience with PL/SQL and Oracle Database;
• Excellent written and verbal communication skills, English is mandatory.
•  Availability to perform On Call Duties / Weekend interventions on a rotational team basis.

Why Neotalent:
• More than 20 years of experience in technology and business development;
• Access to ongoing technical training and solid performance evaluation and career management methodologies;
• Opportunity to be seen and recognized, to work on the best projects and to make choices that guarantee an exciting career;
• Opportunity to work on international projects and be part of an Everyshore for EveryChallenge paradigm.

To apply:
Please send your CV to [email protected] with MAR_Support.Analyst in the email subject.