Description

Flow is a software and services company that delivers Sustainable Mobility Management solutions to businesses that are de-carbonizing their mobility footprint. We want to transform the way businesses, people and communities move in a more sustainable way to help save the planet.

The successful Flow’s employee is:

• Team-Oriented - Collaborative and respectful, we work hard and embrace conflict and discussion while maintaining a sense of humor.
• A Problem Solver - We are adaptable and look for creative ways to get things done, applying critical-thinking skills to analyze, identify and execute solutions to problems large and small.
• Ambitious - We are risk takers, curiosity-driven self-starters who want to raise the bar.
• Trustworthy - We take full responsibility for our actions, are accountable to all our stakeholders, and work autonomously and collaboratively toward a shared goal.

About Your Role

As a Support Analyst you will be part of a high-performing, multi-disciplinary team, striving to provide an exceptional experience for every one of our clients every day. You will play in a team of experts willing to set high standards and improve our product and processes, exceeding our clients' expectations.

You will…  

• Be the first line of support to our clients and their operational needs, following-up every issue until closure
• Interact with people from different external entities and different countries
• Use API testing tools to perform integration and validation tests with third parties
• Support field operations team on the commissioning of mobility related equipment
• Help us to improve our product by reporting issues to Product and Engineering teams
• Troubleshoot platform related issues
• Use logging tools to identify operational issues
• Keep support documentation updated

Who we are looking for…

• At least 2 years of experience in technical support
• Knowledge of database tools, such as SQL
• Basic programming or scripting skills
• Experience with API testing tools such as SoapUI and Postman
• Basic knowledge of network protocols, such as TCP/IP, HTTP, HTTPS, FTP and SSH
• Willingness to perform on-call prevention (if necessary)
• Good knowledge of English
• Excellent communication, interpersonal and skills
• Strong Analytical and problem-solving skills
• Commitment to customer centricity
• Ability to adapt to a changing environment

What we offer…

• Flexible work hours and Possibility of remote work
• Mac as a laptop
• Training program and free access to Udemy courses
• 2 days extra vacations (Birthday + 1 at Christmas season)
• Health Insurance (including dental and vision)
• Coffee break on us
• Happy hour every Friday (free beer on the fridge  )
• Team Building activities and Company Outings
• Showers and Locker Rooms
• Free Parking
• Great environment and the opportunity to work in sustainable solutions for the future of our mobility and our Planet

To apply directly please send your CV to [email protected]