Description

At COCUS we are working at the critical intersection of IT and business. True to our name COCUS – Company for Customers – we are proud to develop tailored solutions focus on the Internet of Things, Blockchain, Data Analytics and Information Security. Our customers are world-leaders in der respective industries – telecommunications, tourism, media, automotive, transport and logistics – impacting the life of millions across the world.

To help our customers shape the future, we need the brightest minds today. This is a fantastic opportunity for someone with the passion to explore and the right experience to apply that passion and knowledge to the solutions we offer our customers, and experience one truly international, fun and productive working environment.
 

What you will be doing:

You will be the initial point of contact in the Service Management team as the frontline staff. By contacting  directly to you, is expected to either correct the problem or refer to the appropriate team to Support.

• Ensure that all support tickets are handled effectively
• Writing e-mails to different teams to check status from the ongoing tasks
• Organize the appropriate resources to deliver solutions in the fastest time possible
• Maintain a log of any ticket and all iterations from internal and external teams
• Produce reporting information for clients to a high quality and to a deadline.
   

What we are looking for:

• Experience in similar roles
• Knowledge and experience working and support cloud based services
• Fluent in written and spoken English
• Passion for great technology and user experience
• Exceptional organizational skills, analytical thinker, team player
• Eligible to work in Portugal
• Bachelor’s Degree or equivalent in Computer Engineering or similar.
   

What would be a plus:

• Agile & Scrum practice and experience.
   

What can we offer you:

• The ability to work in Innovative projects for global projects in a fast-paced environment where you can have a direct impact on the application
• Informal and friendly culture that rewards innovation and teamwork
• Salary according to experience
• Permanent Contract
• Annual performance bonus
• Gym Membership
• Ticket meal
• Continuous Development and Training
• Health Insurance
• Flexible schedules and remote work.
   

Send us your application to [email protected] with the reference COCUSSAN.

At Cocus Portugal we recruit talent directly. Therefore we don't need a response from recruitment companies. Thanks for understanding.

By applying to COCUS vacancies, you agree that your data and CV remain secure and confidential with your application. COCUS is a company in compliance with General Data Protection Regulation (GDPR) taking effect in May 25, 2018.