Description

We are passionate about what technology can do.

We want to continually improve our service, people and technology.

We are proud that our customers benefit from our knowledge and experience.

We are Claranet and if you share our beliefs, we are looking for you!

Because we aspire to do more and better, we are looking for a Support Analyst to integrate our internal team, based in Lisbon

Job Description

• Provide effective support and supervision of applications
• Process the alarms reported in accordance with the current service contract
• Participate in the definition and evolution of the technical supervision solution
• Analyze, diagnose and track incidents until resolved
• Adapt and propose areas for improvement on existing tasks, processes and tools
• Train newcomers and users to get started with software
• Users Management (Creation, Update, deletion)
• SQL Replication events analysis
• Follow and monitor Poseidon critical file Generation
• Settings, Deals treatments, Data Extraction

Qualifications

• English speaker is mandatory
• Unix- Experienced
• SQL - PL/SQL (Sybase)- Experienced

Additional Information

Soft Skills

• Logical, methodological, focused on delivery and being able to prioritize workloads
• High pressure/stress resistance
• Proactive and autonomous
• Curious (appetite on new topics to learn) and quick learning
• Problem solving, with high analytical skills
• Can work from 7am and until 6pm shifts, weekly rotation

Send your CV with the subject "Support Analyst" to the following e-mail: [email protected]