Description

Noesis is looking for candidates with the following profile:

Main Tasks and Responsibilities:

• Acts as the final point of escalation and resolution for advanced technical support for highly complex products, highly escalated issues pertaining to confidential security, highly technical or network/system issues.
• Provides advanced technical support to diverse audiences including highly technical IT professionals, developers, architects, and executive management.
• Own customer support experience, using collaboration, troubleshooting best practices, and transparency within and across teams (e. g. swarming)
• Help drive customer success and confidence in the Azure platform
• Provide Best Practice recommendation across the entirety of Azure resources based on Customer solutions.
• Articulate, written and spoken, recommendation to leadership and technical level audiences.
• Navigate complex, strategic, high-profile customer event requirements and needs.

Requirements:

• English Language: fluent in reading, writing and speaking
• 3+ years’ experience in a customer facing or customer support role with strong troubleshooting and problem-solving of complex technical issues involving multiple technologies in a team environment
• 2 years’ experience with SQL Hybrid products.

Preferred:

• Microsoft Technology Certifications
• Azure Cloud Technologies
• On-Prem Technologies
• Industry experience with Microsoft Server products, network connectivity, UNIX or other operating systems.
• Experience with any of the following a plus
• Performance
• Connectivity/Networking
• Alwayson technologies
• Storage Engine
• IaaS Extension
• Encryption
• Query Store
• Setup & OSS

If you meet these conditions and would like to join an innovative organization that continuously invests in training its talents, send us your application.

Join us. Let's innovate together!

Join us in: SQL Hybrid Support Engineer - Lisbon/Hybrid