Description

Randstad is a worldwide company specialized in human resources and flexible work solutions. We focus on people and aim to maximize their talents.

Technologies area works exclusively the IT & Telecom sector, providing unique professional development opportunities.


Our partner is a multinational company providing outsourcing services for a variety of clients seeking to enhance the growth of the various business sectors in which they are involved.
This company is looking for a Software Engineering Support (m/f).

descrição da função/job description
The role of a support engineer will be to provide 2nd
level support via ticketing and handle 3rd level projects and tasks.
Responsibilities:

- Ensure satisfaction, technical support and smooth operations by supporting the business for any issues concerning software environment;
- Strive for excellent customer service while taking a detailed oriented approach to addressing customer needs quickly and efficiently.

requisitos/requirements
What are we looking for?

- Bachelor's degree in Science/IT/Computing or equivalent.
- 2-5 years' experience as a software engineer or a software support engineer for Level 2 support.
- Strong experience in ticketing (request vs incident)
- Experience in improving internal SLA of open tickets and resolution time



oferta/offer
Offer:

- An excellent work environment;
- Opportunity to integrate a prestigious multinational company;
- Training and internal career progression;
- Excellent facilities centrally located near a wide range of public transports.

para se candidatar/to apply
https://www.randstad.pt/emprego/RO-2019-67653