Description

Decskill is 100% Portuguese technological company, founded in 2014, and we currently have more than 200 employees. Decskill operates in both national and international markets, with offices in Lisbon, Oporto and A Coruña, capable to provide services to any location in the national territory.

How can Decskill be an accelerator to your career?
We currently operate in 3 major areas: outsourcing by DECSKILL; augmented reality and computer vision products and solutions, by PROSKILL; and Agile training and coaching, by GETSKILL.
The success of Decskill is built from the inside out, with talented employees and constant evolution, with innovative aspirations and a commitment to make a difference.

We are looking for a Service Operations Analyst for a project based in Porto.

Main tasks:

1. Prioritization and progression of resolution for faults or queries on the full range of systems.
2. Troubleshooting issues relating to applications, infrastructure, database, network or security.
3. Active participation in serious incident, problem and change management.
4. Undertaking of project work to help implement best support practice and continued success of the client businesses.

Essential:
1. Enthusiasm combined with a collaborative attitude.
2. Excellent communication skills, both oral and written.
3. English is a must, as it will be used on a daily basis to communicate with other teams and customers.
3. Excellent interpersonal skills.
4. An affinity with:

• O/S – Windows, Linux and/or Solaris;
• Database – MS SQL/Oracle;
• Monitoring Systems - Nagios;
• Network - Juniper/Cisco;
• Security – TCP/IP, TCPdump, Nessus, Snort.

5. Degree, CET or equivalent in a computer related subject.

Desirable:
1. knowledge of financial markets.
2. knowledge of Equities and Derivatives financial instruments (e.g. Futures and Options/Warrants).
3. knowledge of ITIL framework and processes.
4. Scripting language (Shell/Perl/PHP/Python).

Candidate Criteria:

1. A hands-on mentality and a structured way of working;
2. The ambition and potential to develop a successful IT career;
3. Ability to multi-task and prioritize;
4. Strong awareness and interest in technology;
5. Superb problem solving skills;
6. Experience in working effectively within a team and on your own;
7. Excellent interpersonal skills;
8. Excellent communication and organizational skills.

If you're interested in the position please send your CV to [email protected], with the reference "LM/SOA". Thank you!