Description

What are you going to do?

• Document end-user experience metrics, identify and fill SAAS product gaps and create new ideas that grow market share, improve customer experience and drive growth
• Build relationship and collaboration across all divisions and external business partners to expand the service vision
• Support Service Owner to:
• develop service options, pricing and positioning strategies
• Translate product strategy into detailed requirements and prototypes
• Scope and prioritize activities based on business and customer requirements and impact
• Support Supplier teams to implement target solution on time to meet the project plan timeline and add-on deployments and scripting to meet business demands
• Drive launch of the new service involving public relations team, executives, and other product management team members
• Evaluate promotional plans to ensure that they are consistent with product line strategy and effectively convey the message to the business units
• Establish a platform to perform data management and present the needed data analytics
• Act as a product evangelist to build awareness and understanding via social media channels and direct communications
• Perform data management and enable reporting to measure compliance of the monitored services interrelated with the agreed SLAs of the Providers
• Represent the End to End Monitoring and Reporting Service by visiting customers to solicit feedback on service, products and services
• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
• Document and report on effectiveness of this service and capture success stories for publication

What are we looking for?

• Degree in computer science or similar;
• Proven experience in a network administrator and/or technical manager role;
• Analytical mindset to investigate / diagnose to isolate the root cause of customer complaints;
• Ability to act professionally under pressur;
• Experience and understanding of network infrastructure design related to public/hybrid cloud solutions, WAN, data center, and client-side LAN networks and their effects on application performance;
• Proven work experience in service management or as a product manager;
• Proven track record of managing all aspects of a successful service introduction throughout its lifecycle;
• Proven ability to develop marketing strategies and effectively communicate recommendations to the management and the customer base;
• Strong problem-solving skills with willingness to roll up one’s sleeves to get the job done;
• Skilled at working effectively with cross functional teams in an agile organization;
• Excellent written, verbal communication and presentation skills (English).

What do we have to offer you?

• Health Insurance;
• The possibility of remote work;
• A Training Academy designed to think of you and your needs. You can count on technical and behavioural training sessions (e-Learning and classroom), Meet & Techs, Webinars and Mentoring;
• Events and Team building;

What makes us different?

• Our organizational culture is based on values such as transparency, team spirit, regular feedback and continuous learning;
• Reference prizes and birthday present;
• Lounge;
• We don’t have a dress code;
• We call you by your name and we all address each other informally;
• Coffee and snacks at your disposal;
• You will grow in good company. Isn´t that the best way to improve professionally?

If we got your attention, we now hope to spark your enthusiasm.  Ready for the first phase?  We are waiting for you at [email protected]

Due to the current situation (Covid19) we reinforce that our recruitment process is carried out 100% remote.

We will use personal information that you have sent us to consider your application for the relevant function. By giving us your information/documents by email, you consent to Aubay Portugal treating your personal information. Your privacy is important to us. Please check our Privacy Policy, which explains how we will use and store your personal information. It also explains the rights you have regarding your information and how you can contact us for clarification of questions or requests.