Description

Mutual Respect, Accuracy, Creativity, and Critical Sense. Do you see yourself within these values? Let’s continue… 

Closer is a tech company created in 2006. Carrying innovation in our DNA, we are a 100% Portuguese company that has already expanded to other 5 different countries. Being proud of our steady growth and impact in the IT market, we are conscious of the importance of the role of our people on this path. 

We are now looking for a Service Manager that is willing to accept new challenges in our Closer team. 

Are you the one?:

• Serve as the primary contact for customer inquiries and concerns
• Build positive and productive working relationships with customers for business growth
• Manage a delivery team to ensure timely and accurate customer deliveries
• Assist in staff recruitment, training, performance evaluation, promotion, retention, and termination activities
• Ensure that team maintains a high level of competence and operational excellence
• Develop process improvements to achieve cost-effectiveness and time saving
• Report delivery status to customers and develop required delivery documentations
• Develop and maintain all documentation related to service procedures, policies, and standards
• Conduct team meetings on a regular basis to discuss project issues and status, in order to ensure that the team follows best practices and maintain service level agreements
• Conduct risk assessment and develop mitigation plans
• Work with the team to develop problem management and service improvement plans, based on root cause analysis

• Organizational and time management skills need to be also autonomous and have leadership
• Analytical and problem-solving skills
• Plus: English B, Spanish C
• At least 4 years of relevant experience on the Job
• Academic and/or Training Certification aligned to address IT Service Management
• ITIL Certification

Oh… and by the way, we also have: 

• Several challenging complex projects; 
• Stimulating teams and leaders; 
• World-class Clients and Partners. 

If you believe in this match as much as we do, send us your CV to: [email protected]