Description

Service Manager

Your connection with Aubay starts in the following lines:
Aubay Portugal is a multinational French company, in Portugal since 2007. We have offices in Lisbon and Oporto and we are a specialized consultant in Management, Implementation, Development and Maintenance of Information Systems.  We have more than 150 active partners and we operate in sectors such as banking, insurance, telecommunications, services, energy and transports.

What are you going to do?

• Document, publish and communicate the process;
• Define the Key Performance Indicators (KPIs) in order to assess the effectiveness and efficiency of the process;
• Provide input to the Service Improvement Plan;
• Ensure training for all employees participating in the process and ensure they are aware of their role in the process;
• Ensure that the process, roles, responsibilities and associated documentation are reviewed and audited annually;
• Review and approve (if applicable) all RFCs and if necessary, promote for approval at a CAB (Change Advisory Board) meeting. Define an agenda and make RFCs available to CAB members prior to meetings to enable their prior consideration;
• Bring all Emergency RFCs to the ECAB; 
• Ensuring the coordination, testing and implementation of an RFC according to schedule;
• Ensure up-to-date RFC records with information on the progress of the RFC, including any actions to correct problems and/or opportunities to improve the quality of service;
• Review all RFCs implemented to ensure they have achieved their objectives;
• Update the RFC register with information on its progress;

What are we looking for?

• Service Management 
• Experience in the Change Management function
• Communication and reporting skills 
• ITIL/ISO2000
• Knowledge of PowerBI, Excel, PowerPoint, HPSM is a plus
• Ability to involve multidisciplinary teams
• Proficiency in English language

What do we have to offer you?

• Health Insurance;
• The possibility of remote work;
• A Training Academy designed to think of you and your needs.  You can count on technical and behavioural training sessions (e-Learning and classroom), Meet & Techs, Webinars and Mentoring;
• Events and Team building.

What makes us different?

• Our organizational culture is based on values such as transparency, team spirit, regular feedback and continuous learning;
• Reference prizes and birthday present;
• Lounge;
• We don’t have a dress code;
• We call you by your name and we all address each other informally; 
• Coffee and snacks at your disposal;
• You will grow in good company.  Isn´t that the best way to improve professionally?

If we got your attention, we now hope to spark your enthusiasm.  Ready for the first phase?  We are waiting for you at [email protected]

Due to the current situation (Covid19) we reinforce that our recruitment process is carried out 100% remote.

We will use personal information that you have sent us to consider your application for the relevant function. By giving us your information/documents by email, you consent to Aubay Portugal treating your personal information. Your privacy is important to us. Please check our Privacy Policy, which explains how we will use and store your personal information. It also explains the rights you have regarding your information and how you can contact us for clarification of questions or requests.