Description

Service Manager (W/M) - Lisboa

Your connection with Aubay starts in the following lines:
Aubay Portugal is a multinational French company, in Portugal since 2007. We have offices in Lisbon and Oporto and we are a specialized consultant in Management, Implementation, Development and Maintenance of Information Systems.  We have more than 130 active partners and we operate in sectors such as banking, insurance, telecommunications, services, energy and transports.

What are you going to do?
•    Serve as the primary contact for customer inquiries and concerns.
•    Build positive and productive working relationships with customers for business growth
•    Manage a delivery team to ensure timely and accurate customer deliveries
•    Assist in staff recruitment, training, performance evaluation, promotion, retention and termination activities;
•    Ensure that team maintains high level of competence and operational excellence
•    Develop process improvements to achieve cost effectiveness and time saving
•    Report delivery status to customers and develop required delivery documentations
•    Develop and maintain all documentation related with service procedures, policies and standards;
•    Conduct team meetings on regular basis to discuss about project issues and status, in order to ensure that the team follows best practices and maintain service level agreements;
•    Conduct risk assessment and develop mitigation plans;
•    Work with the team to develop problem management and service improvement plans, based on root cause analysis.
•    Assume that perfection is achievable;

What are we looking for?
•    At least 4 years of relevant experience on the Job
•    Academic and/or Training Certification aligned to address IT Service Management
•    ITIL Certification
•    Preference by priority:
•    Service Manager on in-house solutions for application development 
•    Master on SW Engineering or other Engineering
•    IT Service Manager for Application Development
•    Energetic, motivated and determined;
•    Outstanding communication, presentation and leadership skills;
•    Organizational and time management skills, needs to be also autonomous and have leadership;
•    Knowledge of different work methodologies & different cultures;
•    Pragmatic and results-oriented;
•    Analytical and problem-solving skills;
•    Interpersonal skills and developing relationships with other team members;
•    Active listening;
•    Like to meet people face to face;
•    English B, Spanish C.

What do we have to offer you?
•    Health Insurance;
•    The possibility of remote work;
•    A Training Academy designed to think of you and your needs.  You can count on technical and behavioural training sessions (e-Learning and classroom), Meet & Techs, Webinars and Mentoring;
•    Events and Team building;

What makes us different?
•    Our organizational culture is based on values such as transparency, team spirit, regular feedback and continuous learning;
•    Reference prizes and birthday present;
•    Lounge;
•    We don’t have a dress code;
•    We call you by your name and we all address each other informally; 
•    Coffee and snacks at your disposal;
•    You will grow in good company.  Isn´t that the best way to improve professionally?

If we got your attention, we now hope to spark your enthusiasm.  Ready for the first phase?  We are waiting for you at [email protected] 

Due to the current situation (Covid19) we reinforce that our recruitment process is carried out 100% remote.

We will use personal information that you have sent us to consider your application for the relevant function. By giving us your information/documents by email, you consent to Aubay Portugal treating your personal information. Your privacy is important to us. Please check our Privacy Policy, which explains how we will use and store your personal information. It also explains the rights you have regarding your information and how you can contact us for clarification of questions or requests.