Description

Altran is the undisputed world leader in engineering and R&D services. The Group offers its customers a unique value proposition to meet their transformation and innovation challenges. Altran supports its customers, from concept to industrialization, to develop the products and services of tomorrow. Altran has been working for more than 35 years with major players in many sectors: Automotive, Aeronautics, Space, Defence & Naval, Rail, Infrastructure & Transport, Industry & Consumer Products, Life Sciences, Communications, Semiconductor & Electronics, Software & Internet, Finance & Public Sector. In 2019, Capgemini, and Altran announced a merger project in the context of a friendly tender offer to create a global leader in “Intelligent Industry”. Altran generated €3.2 billion in revenue in 2019, with more than 50.000 employees in more than 30 countries.

In the Portuguese market for more than 20 years, Altran Portugal has more than 2.600 employees and offices in Lisbon, Porto, and Fundão.

Mission:

This role is for a Service Delivery Manager in the Operations Assurance and Readiness team at Telecom Engineering Services Unit. It includes developing and managing operations readiness requirements and deliverables. The role will include leading matrix-managed teams across different projects, clients and Geos. Main responsibilities include: 

• Lead technical teams in developing and driving service delivery on time and quality;
• Lead teams to achieve the KPI’s and SLA’s under contracts;
• Develop, monitor and report on project readiness on a daily/weekly basis;
• Analyze telecom design requirements and planning documents to determine readiness actions and level of effort;
• Conduct Resource Management;
• Develop and update executive presentations based on business needs and customer requirements Develop and maintain all documentation and templates required for a project;
• Manage schedule and scope for project and its deliverables;
• Identity impacts and risks along with facilitating mitigation plans;
• Identify and document lessons learned.

 Profile:

• 5 yrs+ telecom background and processes;
• Service Delivery experience;
• Project management skills/background;
• Understand ITIL Foundations processes and procedure;
• Experience with Project Planning tools and methodology;
• Ability to lead teams to achieve results;
• Strong Communication Skills;
• Leadership skills;
• Problem solving and negotiation skills;
• Process improvement focused.

Location:
Lisbon

 Apply:

Apply for this job opportunity on our website or by email to [email protected]