Description

Findmore Consulting S.A. is a company specialized in Information Technologies founded in 2006 and with more than 400 consultants. Our services include infrastructure and cloud, software development and agility where contribute to major projects in Portugal and Europe.We're looking for talented, purpose-driven people to join our teams!


Main Tasks & Responsibilities:

•Participation to Daily Stand-Up Meeting with Nearshore Team (Kanban dispatch of daily activities);
•Ticket Creation and Dispatching / Assignment based on requests received on our Service Mailbox;
•IT Monitoring and Daily / Weekly Communication;
•Level 1 Support (Incident resolution / Service Request follow up).

Main Technical Requirements:

•Experience in IT Service Desk, handling and dispatching incidents and requests related to a business information system;
•Minimum of 2 years’ experience in similar roles;
•Hands-on experience of IT Service Management Tool (such as ServiceNow or JIRA).

Other Requirements:

•EU citizenship;
•Attention to detail, rigor and discipline;
•Ability to simplify complex problems and obtain a workable solution;
•Customer focus and service delivery;
•High proficiency in English and French Verbal and Written communication.

SEND YOUR APPLICATION TO: [email protected];
More information on our website http://www.findmore.eu

Resposta: [email protected]