Description

Findmore Consulting S.A. is a company specialized in Information Technologies founded in 2006 and with more than 400 consultants. Our services include infrastructure and cloud, software development and agility where contribute to major projects in Portugal and Europe.We're looking for talented, purpose-driven people to join our teams!




Main Tasks & Responsibilities:

•Ensure the Service Desk service using various registration tools CRM One, CA SD and HP SM for handling and/or forwarding incidents, requests and changes;
•Ensuring the service of the detection/resolution of IT/IS solutions, to business customers;
•Ensure the Service Desk service to customers with managed services, within the scope of alarming of telecommunications networks and guaranteeing the processing and/or forwarding of tickets;
•Ensure IT/IS support and remote computer support using DTM for clients with managed services;
•Ensure the monitoring of tickets (incidents/requests/changes) registered, in order to guarantee the end-to-end SLAs;
•Ensuring the screening of services from the PT Empresas Cloud portfolio;
Suggested profile.

Main Technical Requirements:

•Proven experience in tracking and solving issues within the IT scope (preferably having already performed a local IT support function in a corporate environment);
•• Experience in Linux and/or Windows operating systems from the perspective of the advanced user;
•Experience in IT support, namely DTM - Desktop Management (mandatory);
•Experience in using CA Service Desk Manager, HP Service Manager and Siebel CRM tools (preferred);
•Certification in ITIL Foundations (preferred);
•Experience of using Active Directory.

Other Requirements:

•EU citizenship;
•Ability to simplify complex problems and obtain a workable solution;
•Experience in functional development;
•Good proficiency in English.

SEND YOUR APPLICATION TO: [email protected];
More information on our website http://www.findmore.eu