Description

● Implement new technical solutions that improve the operations on Digital products

● Identify and implement opportunities for automation

● Implement various configurations on systems owned by Digital Success (sys admin)

● Train Digital Success team members on newly adopted technology

● Help upskilling colleagues in technical tasks already in scope

● Be the bridge between other 3rd line teams and Digital Success from a technical perspective

● Develop new solutions on any platform that eliminate friction in end user experience

● Investigate and solve complex issues arriving to Digital Success team

● Produce easy to follow documentation, using language normal humans can understand Qualifications

● 2+ years experience in Service Desk position on an international environment

● Strong technical background, both in software as in end user hardware

● Experience in Mac and/or Windows configurations

● Experience in Google Suite, Atlassian products

● Experience in conferencing technologies is a plus

● Experience in programing in a strong plus

● A degree in Computer Information Systems is a plus

Resposta: [email protected]