Description

Our client is looking for a service desk engineer to join it's new software campus in Porto.

Client Details

Our client is an international technology group with about 10,000 employees, more than 100 locations worldwide and a common goal: turn entrepreneurial thinking into customer success and shape the technological change. In the Business Areas Digital, Pharma, Supply Chain, Tissue and Tobacco, they offer products, solutions and services that inspire. They act fast to customer needs, they execute ideas seamlessly, and with their innovations they create added value for their customers. In doing so, they are increasingly building on ecosystems that solve the challenges of today and tomorrow.

As part of the group's digital business, its Porto location will be developing industry-leading software products for all companies and building innovative digital tech ventures that transform global manufacturing. State-of-the-art IT services worldwide, including cloud architecture, cybersecurity and SAP are central components of the offer. Leveraging the advantage of corporate power and a startup's proficiency with new technologies, Porto will be a key driver of the Group's digital transformation.

Description

• Serve as point of contact fo technical assistance;
• Perform remote troubleshooting through diagnostic techniques and pertinent questions;
• Determine the best solution based on the issue and details provided;
• Provide accurate information on IT products or services;
• Record events and problems and their resolution in logs;
• Identify and suggest possible improvements on procedures.

Profile

• Degree in engineering/ computer science or an international equivalent;
• Professional experience in similar functions;
• Sound knowledge in the area of ITIL and IT service management;
• Good team player with high level of integrity and strong communication skills.

Job Offer

• An agile and fast changing company;
• A modern and dynamic working environment;
• Possibility to drive ideas into reality;
• The opportunity to take more responsibility and develop your career.

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