Description

Keen for challenges and ambitioning new solutions, our IT-Tude is oriented towards project excellence and a close relation with our collaborators. With our People, iT works better!

We are looking for a Service Delivery Specialist to integrate a project in Porto.

Responsibilities:
- Respond requests for technical assistance;
- Troubleshooting;
- Advise users on appropriate actions;
- Redirect problems to correct resource;
- Identify and escalate situations requiring urgency;
- Track and route incidents and requests and document resolutions.

Profile:
- Previous experience in similar roles;
- Experience with Microsoft development tools and programming languages;
- Experience in object oriented languages (C#, VB.NET or Java);
- Knowledge of SQL;
- Experience in REST APIs;
- Experience with GitLab:
- Strong problem-solving skills and the ability to team work;
- Fluent in English (spoken and written).

Nice to have:
- Experience in SOA architecture;
- Retail and/or ecommerce experience;
- ITIL certifications;
- Experience with Confluence and JIRA tools.

We offer:
- Personal accompaniment focused on Career Management;
- Continuous and personalized Training and Certification through our own Learning Center;
- Solidity; Trust and Growth;
- Competitive salary package with benefits.

If you believe you have the right profile, send us your CV (english version) through our email [email protected] and learn more about this opportunity.