Description

Randstad is a worldwide company specialized in human resources and flexible work solutions. We focus on people and aim to maximize their talents.

Technologies area works exclusively the IT & Telecom sector, providing unique professional development opportunities.


Our partner is a multinational company providing outsourcing services for a variety of clients seeking to enhance the growth of the various business sectors in which they are involved.
This company is looking for a Service Delivery Manager (m/f).

descrição da função/job description
The role of Service Delivery Manager is to manage the overall operations program scope and maintain its continuous alignment with strategic business objectives.

Responsibilities:
- Engage and maintain client relationship, determine clients' needs in accordance with project SOW's/SLA's;
- Accountable & responsible for introducing account-centricity for running smooth operations around scope, time, cost, quality, change, communication, risk and crisis management, and integration;
- Define projects/programs; assign managers to initiate and manage the performance of production operations;
- Ensuring that SLAs are met, and deliverables are provided on time with high quality and within budget;
- Lead, manage and direct Functional teams while coaching project teams on Waterfall, Agile & Scrum methodologies.

requisitos/requirements
- Bachelor's degree in Engineering, or any IT related degree
- 5+ years of experience with analysis of IT processes, re-engineering of processes to improve efficiency and quality in accordance to client SLA requirements;
- 5+ years of experience with Agile methodologies and supporting tools,
- PMI-ACP (Scrum Master), PMP, CAPM Certification desirable.


oferta/offer
Offer:

- An excellent work environment;
- Opportunity to integrate a prestigious multinational company;
- Training and internal career progression;
- Excellent facilities centrally located near a wide range of public transports.

para se candidatar/to apply
https://www.randstad.pt/emprego/RO-2019-67716