Description

Service Delivery Manager (SDM), Lisbon, Portugal

We are passionate about what technology can do.

We want to continually improve our service, people and technology.

We are proud that our customers benefit from our knowledge and experience.

We are Claranet and if you share our beliefs, we are looking for you!

Because we aspire to do more and better, we are looking for a Service Delivery Manager to integrate our Client internal team, based in Lisbon

You will be responsible for:

The Service Delivery Manager (SDM) is responsible for building and maintaining a direct and strong relationship with some of our strategic, high profile and complex Dynamics and Cloud Partners. You will act as the primary point of contact, and perceived as a trusted advisor regarding any services, readiness, or technical needs your Partners may have.
 

Job description:

SDM’s work with Partners to maximize the return on investment from their Advanced Support for Partners (ASfP) agreement. The aim is to continuously help partners sell more, deploy better and escalate less. The SDMs work proactively with the Partners to support them in building their Cloud technical capability, to increase their capacity, by creating a technically enabled, best in class Cloud Business, and successful deployments to reduce escalations. The SDM will, together with the partner, create a targeted Service Delivery Plan aiming at optimizing the partners Cloud Business.

The role and service delivered is mainly remote, but candidates should expect some traveling days per year.

We are looking for:

Candidates with a solid business background with relationship management, and customer, or partner, facing experience.

Essential Skills / Experience include:

• Experience and passion for Partner/ Customer Management
• An understanding of Cloud based solutions
• Ability to influence, and interact with all organizational levels and stakeholders
• Excellent at prioritization, time management, excellent follow-through skills
• Strong team player- and networking skills
• Highly motivated, organized and capable of handling several projects simultaneously
• Self-Starter with a positive “yes can do” attitude
• Making good timely decisions in relatively complex cases, and in situations with uncertainty or pressure
• Strong communication skills written & verbal, excellent presentation skills
• Fluent in English

Desirable Skills include:

• Knowledge of Microsoft’s product portfolio, and processes
• Additional language skills an advantage
• Project, or Product experience
• Worked as an Account Manager

We offer:

• An international work environment that is characterized by flexibility, an informal atmosphere, and a fast pace
• Rich opportunities for using and developing your skills, taking responsibility and influencing our service delivery
• Highly professional and motivated colleagues who value and support your contributions
• A dynamic workplace with unparalleled opportunities for personal and professional growth
• An attractive compensation package that will match your responsibility

For apply to this position please send us your CV to: [email protected]