Description

Who are we:
For over 20 years, Neotalent within Novabase group, has been the right answer to the greatest need digital transformation brings to organizations - Talent.

We have a talent for that.

We are specialists in developing people and combining them with the most ambitious projects. From software to complex engineering, from infrastructures to applications, we find, recognize and grow talent to offer them the most challenging projects and strengthen our project teams. We learn about people, their knowledge and how to productively use that knowledge to help companies transform, because what the digital economy needs is talent.

The world lives by rules of agility, immediacy and quick responses, so we are dynamic, responsive and aligned with the speed of the digital revolution. We have a new way to address challenges by adding speed to knowledge, connectivity to reliability and bringing agility to the reality of finding, managing and matching talent with projects.

Neotalent, the responsive people.

Know more about Neotalent here https://www.neotalent.pt/pt/

What is your mission:
You will integrate a team in a Neotalent partner project, taking on the Senior TV Service Manager in Parque das Nações area.

Key responsibilities: 
• Lead the Operations team for medium to large and/or more complex accounts in a nearshore model, including Sourcing, Performance Evaluation and Development 
• Plan and monitor each service support phase of the operation 
• Plan and manage internal and external resources 
• Internal and external operational reporting, including SLA management 
• Act as a primary interface to the customer ensuring good customer satisfaction and developing the customer relationship 
• Identify customer pain points, risks and improvement opportunities, and engage all relevant internal stakeholders to propose solutions 
• Act as one of the key promoters of automation initiatives and processes across the different teams 
• Identify new business opportunities and support peers in the Demand, Architecture and Development teams in the sales process 

The talent that we are looking for:
• Bachelor’s degree in computer science, computer engineering or a related field;
• Background in Telecommunications, IT or similar area 
• Solid experience in a key role on IT Operations (5+ years of overall experience) 
• Understanding of the main concepts, processes and tools of Service Management 
• Experience and motivation to lead and manage small to medium teams 
• Motivation to work in a DevOps culture and ability to apply its practices and tools 
• Experience in liaising with different stakeholders, both technical and business 
• Good knowledge of Digital TV systems (preferential) 
• Previous experience with cloud platforms and services, e.g. AWS (preferential) 
• Excellent verbal/written English (mandatory).

Why Neotalent:
• More than 20 years of experience in technology and business development;
• Access to ongoing technical training and solid performance evaluation and career management methodologies;
• Opportunity to be seen and recognized, to work on the best projects and to make choices that guarantee an exciting career;
• Opportunity to work on international projects and be part of an Everyshore for EveryChallenge paradigm.

To apply:
Please send your CV to [email protected] with MAR_TV.Service.Manager  in the email subject.