Description

We're looking for talented and passionate Service Manager with experience in the TV area. This position is an opportunity to participate in one of the broadest TV solutions in Europe, based in Lisbon.

Role Responsibility

As a Senior Service Manager, you will:

• Design technology support models, engaging stakeholders and subject matter experts as required, to create effective support for new products, systems or facilities;
• Document and agree service requirements as part of the process for formulating service models;
• Be a point of contact for specific project and development initiatives affecting the portfolio of services managed by Design + Engineering (D+E);
• Identify and interface with key stakeholders;
• Internal and external operational reporting, including SLA management;
• Ensure all project and development initiatives are well prepared for the transition to live operation;
• Contribute to the continuous refinement of Service Design & Architecture  processes;
• Identify new business opportunities and support peers in the Demand, Architecture and Development teams in the sales process.

Are you the right candidate?

Tech skills:

• Solid experience in a key role on IT Operations (5+ years of overall experience);
• Understanding of the main concepts, processes and tools of Service Management;
• Experience and motivation to lead and manage small to medium teams;
• Experience in liaising with different stakeholders, both technical and business;
• Previous experience with cloud platforms and services;

Soft skills:

• Proficient in English and Portuguese, both in verbal and written forms;
• Strong relationship management skills, influencing and negotiating outcomes with stakeholders, colleagues and users adopting a flexible approach where necessary;
• Logical reasoning and pragmatic approach to problems;
• Strong sense of ownership in pursuit of delivering high quality services whilst maintaining service targets;
• Reliable, resilient and avid to work in a fast-paced environment;
• Ability to work with international teams and with other cultures.

About us

We are a Portuguese consulting, technology services and outsourcing company, focused mainly on IT and Telecommunication services. 

Send us your CV and come join the Dellent Team!