Description

Tasks and Responsibilities Description

•Responsible for customer support experience

•Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) 

•Identify cases that require escalation (either technically or strategically) 

•Create and maintain incident management requests to product group/engineering group 

•Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience

•Provide ramp activities, knowledge sharing, technical coaching and mentoring

•Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)

•Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Profile Description

•Security Engineering or consulting, and/or Systems Administration security. This should include experience with endpoint security, server security and threat analytics. 

•Customer facing support experience 

•Experience on Windows OS and/or Azure Active Directory administration 

•Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments 

•Experience supporting large and complex geographically distributed enterprise environments with 1000 users 

•Experience with one or more of the following: Microsoft 365 Defender, Microsoft Defender for Endpoint, System Center Endpoint Protection, Azure Antimalware, Windows Defender, Advanced Threat Protection.

Preferred Education:

•Bachelor’s degree or higher in a technical field, or relevant work experience 

•IT Industry certifications (Microsoft Certifications, Cisco, CISSP, CEH, Amazon AWS, etc.) 

Experience in one or multiple of the following areas will be considered as a strong competitive advantage:

•Linux and/or Mac administration in an enterprise environment. 

•Automation in PowerShell and/or Python, Java, or a similar language. 

•Excellent proficiency for written and oral communication in French, German, Italian or Spanish 

If you meet these requirements and are interested in joining an audacious and innovative company, please send us a copy of your CV to [email protected], including the job reference IJ_006__9_22_5062. Please check www.noesis.pt to see all opportunities we currently have open, or feel free to send us a spontaneous application. Join us. Let’s innovate together!