Description

A Randstad é a empresa número 1 no setor de recursos humanos a nível mundial e líder em Portugal. Com presença em todo o país, conta com oportunidades de emprego para diferentes setores de atividade, como indústria, serviços de apoio ao cliente e vendas, tecnologias da informação, finanças e banca, hotelaria, turismo e restauração, recursos humanos, entre outras.
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Randstad Professionals is specialized in the recruitment of middle and senior positions.

Our client is a leading industrial company committed to a sustainable future. We develop natural resources into innovative and efficient products and solutions and he is looking for a SAP Sales and Logistics for Lisbon.
The role is responsible for the functional support of S/4Hana business application together to deliver functional solutions in projects.


descrição da função/job description
The major purpose of the role is to serve locations running S/4 as their ERP platform by:
Issue resolution on incidents and problems for the live units in Hana
Service and change requests management
Ensure stable business process continuation and improvements
Functional solution delivery in SAP projects
Ensure that tickets assigned to her/him are followed up, tracked and delivered according to the SLA
End to end accountable for the tickets assigned to him/her and managed to be delivered on the best quality and timely manner
Dedicated and high focused business support during period end closing and critical business activities like shipping, manufacturing, etc.
Provides appropriate solutions upon Business Area requirements
Design, configure, test and train business solutions in collaboration with solution/architect team
Participate in hyper care and take over location support from project team
Provides application maintenance, 2nd and 3rd level production support services toward the supported live locations (customers) globally, according to the SLA’s agreed
Proactive system improvement proposals and initiatives
Preventive business process support
Works closely with business support departments to translate business requirements into feasible solutions
Close working relationship with technical, solution delivery, architect, analytics, basis and authorization teams all involved in the different business support processes
 Understand and work according to the transport and release management process
Comes up continuously with business and process related improvement ideas
Provide and maintain process documentations like problem, incident and change management
Work according to the best practises for support
Perform daily tasks in the global ticketing system

requisitos/requirements
5-10 years of relevant experience in a comparable role within SAP (ECC6 / S4 Hana) with hands-on application management or project organization.
Functional or technical related work: Experience with SAP Finance Applications
Industry Experience: Experience in a manufacturing environment is preferred
Education: IT /Business Degree or Equivalent
Licensing/Certification: SAP certification and is preferred
Functional Knowledge: In depth understanding of the business processes related to the SAP Sales and Logistics
Technical Knowledge: Expert SAP knowledge with configuration and trouble shooting skills
Language: Fluency in English (verbal and written)
People Management: Experience with remote/dotted line management of staff in multiple countries Team Player
Project Management: SAP implementation and post live support experience in multinational environment
Change Management: Knowledge of basic change management procedures within IT (ITIL)

oferta/offer
- opportunity to work in a challenging environment with dynamic teams and innovative projects;
- integration in a solid company;
- constant training that includes the development of skills.
- Remote Work - based in Portugal.

para se candidatar/to apply
https://www.randstad.pt/empregos/title_location_RP-2022-124077