Description

Altran ranks as the undisputed global leader in Engineering and R&D services (ER&D). The company offers clients an unmatched value proposition to address their transformation and innovation needs. Altran works alongside its clients, from initial concept through industrialization, to invent the products and services of tomorrow. For over 35 years, the company has provided expertise in Automotive, Aeronautics, Space, Defense & Naval, Rail, Infra & Transport, Energy, Industrial & Consumer, Life Sciences, Communications, Semiconductor & Electronics, Software & Internet, Finance & Public Sector. The Aricent acquisition extends this leadership to semiconductors, digital experience, and design innovation. Altran generated revenues of €2.9 billion in 2018, with some 47,000 employees in more than 30 countries. In the Portuguese market for more than 20 years, Altran Portugal has about 2500 employees and three offices in Lisbon, Porto, and Fundão.

Mission

Development and Integration of BMC Remedy Action Request System v8.X

Management of ITSM Suite v8.X (Service Desk, Change & Release Management, SLM, Asset Management, SRMS, Software Lifecycle Management), Atrium CMDB 8.x

Out-of-the box and third-party integration with BMC Remedy tools, web services and APIs

Profile

Academic background in MSc Computer Science or Technical formation;

Implementation knowledge on BMC ARS 8.x, ITSM Suite 8.X, SLM 8.X, Remedy Migrator, Web services, API's and Plug-ins, Remedy Developer Studio ;

Good knowledge of SRM 8.x, Knowledge Management 8.x, Atrium CMDB 8.x, BMC ADDM ;

Remedy Workflow customizations using Developer Studio ;

Strong ITIL Framework concepts ;

Experience in proposing and implementing architecture of Custom integrations;

Experience in configuring and working on Remedy Server-group environment ;

Configuration and Release Management experience ;

Should have ITSM integration experience with other remedy & web service integration ;

Knowledge on installing, configuring and applying patches to BMC Remedy ARS, mid-tier, ITSM, SRM, and Atrium CMDB ;

Experience in performance tuning and troubleshooting BMC Remedy AR Server issues ;

Experience with Mid-tier and troubleshoot issues with load balancer ;

Experience on Remedy Upgrade & SOAP UI will be an advantage ;

English proficiency, both oral and written

Offer

Integration in a solid and dynamic team;

Possibility to participate in international projects;

Participation in exciting and motivating projects;

Career evolution;

New challenges.

Apply

Apply for this job opportunity on our website or by email to drh.[email protected]