Description

Noesis is looking for candidates with the following profile:

Main Tasks and Responsibilities:

• Manage Premier Customers’ & Partners’ Critical Situation incidents to ensure that the CritSit process is being followed and any need of escalation is addressed.
• Delivery of a high-quality customer and partner experience through timely and effective response to internal and external customer needs; owning active Critical Situations.
• Delivering a high-quality customer and partner experience through timely and effective resolution of customer’s issues in the quickest way possible.
• Expanding internal visibility of Premier Customers’ Critical Situations by managing complex, mission critical, or politically hot Premier customer situations, including Enterprise Accounts and Partners during afterhours.
• Identifying systemic issues and flagging process breakdown during the execution of the CritSit Process.
• Stepping up to take on challenges by acting as Crisis Manager in catastrophic outage situations.
• Pursuing proactive actions to help prevent future issue.
• Leading project and working group to improve process and tools.
• Establishing / Maintain Relationships
• Collaborating effectively with the customer and internal groups to solve customer issues and improve business processes in the quickest way possible.
• Actively participating on projects initiatives owned by CMET
• Providing CritSit reporting to allow businesses to make better decisions.

Requirements: 

• Proficiency in spoken and written English and Japanese is required
• Candidates with Service delivery experience would be preferred.
• Ability to work non-standard hours, weekends and public holidays is required.
• Exceptional organizational skills to manage effective escalation within different Microsoft departments.
• Advanced technical understanding of the Microsoft products and technologies
• Computer/Technical skills. (Windows, Office, etc)

If you meet these conditions and would like to join an innovative organization that continuously invests in training its talents, send us your application. 

Join us. Let's innovate together!

Os interessados em oportunidades como esta deverão visitar este site: https://opportunities.noesis.pt/jobs/relationship-manager-japanese-speaker?displayed_form=true