Description

About Nonius

17 years of experience in hospitality technology

Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers.
Our technology solutions serve more than 410,000 rooms worldwide – in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels.
We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.

Job description/specification 

We are looking for a Customer Success Assistant who actively engage with our clients in the hospitality industry to support them in the implementation and use of our Content products, helping them to reach their goals and broaden/deepen our relationship with them.

This position is based in the city of Maia in Portugal.

Responsibilities

• Products servers and equipments setup
• Content demo servers maintenance, content and features upgrade
• Clients tickets support and products training
• Partners process relationship, support and training
• Follow and manage clients and partners incidents
• Work closely with product team to identify issues and improvements
• Manage and escalate crisis situations and ensure visibility of the management team
• Develop and maintain client relationships

Must Have

• Degree or experienced in Engineering, IT Management or similar
• Fluent in english (spoken and written)
• Good Communication
• Problem solving skills and technical knowledge
• Excitement to emerge in the technological world,  customer success and sales operations
• Ability to work under pressure to achieve goals in a reactive environment
• Ability to learn and understand technical products and platforms
• Empathy towards helping customers and ability to manage the customer expectations
• Creative, resourceful, detail-oriented and highly organised

Contact information
Please send your resume in English to [email protected].