Data?1548511213
Project Manager @ Randstad Portugal

Description

we're human forward. we're randstad.

Do you want to work for the European Commission? This is your chance!

descrição da função/job description

The project manager will be responsible for the operational delivery of the contact centre services as well as will be in charge of all organisational tasks as the main interface with DG Communication.

Full time job, responsible for the entire operation, in particular:

- Recruiting, training, motivation and retaining staff
- Quality assurance
- Daily contact with DG Communication
- Quantitative and qualitative reporting
- Ensuring adequate response capacity of the contact centre
- Following up on financial aspects of the contract
- Managing the accessibility of the contact centre's communication channels, including measures to ensure access to the free phone number in all EU Member States
- Overseeing the cooperation with associated services
- Information security policy enforcement
- Business continuity measures

requisitos/requirements
what you need to apply:

- Good level of English - (at least C1);
- Managerial experience of minimum five years, of which at least three in a contact centre



oferta/offer
More details at the interview phase

para se candidatar/to apply
https://www.randstad.pt/emprego/RO-2020-82707