Description

Winprovit is recruiting an Production Support (m/f) for a project on banking sector client that is being developed in Lisbon.

Qualifications:

• First class Graduate in any discipline (Computer Science preferred) from a reputed university with a good background of software development/support

• IT working experience

• Good understanding of the ITIL norm and practices (desirable) 

Domain / Technical:

• Knowledge and/or experience of the financial services industry (desirable)
• Prior experience in application support
• Experience and ability to perform technical analysis, identify impacts (functional/technical)
• Experience of working with applications with many interfaces to other applications
• Technical competency in the following:
• AT least 1 year working experience with Linux and its standard commands (mandatory)
• Intermediate knowledge of at least one reporting technology: Business Objects, Spotfire, JasperReports (desirable)
• Basic knowledge of IBM DataStage TX (desirable)
• Basic knowledge of Shell Scripts (desirable) 
• Basic knowledge of RDBMS concepts in at least 1 database technology (Oracle, Sybase, SQL Server) (desirable)

Key Responsibilities 

•  Understand the application landscape, develop expertise of the application/s and understand various interfaces involved
• Answer user requests and manage incidents, including target days and service level agreements
• Define new practices/processes when needed
• Write new procedures and ensure their collective ownership
• Contribute to checking & validation of production changes and application restart
• Ensure daily communication & transition with Paris team

Incident Management:

• Manage incidents according to Service Delivery GITSDE / ITIL Standards, and in coordination with other teams, including production teams.
• Re-instate services as soon as possible whenever an incident occurs
• Communicate with operations during incident situation and updating it regularly and correctly

Service Level Management:

• Monitor environments and KPIs
• Suggest changes, improvements so as to continuously improve global level of service
• Validate changes onto production 

Problem Management:

• Identify recurring incidents and define action-plans to definitively fix them
• Work closely with development team on action-plans 

Follow the Link to apply:

https://www.winprovit.pt/Opportunities/production-support

or send your CV to [email protected] with the reference PS4017CL

enjoy IT with us

www.winprovit.pt