Description

Who are we:
For over 20 years, Neotalent within Novabase group, has been the right answer to the greatest need digital transformation brings to organizations - Talent.

We have a talent for that.

We are specialists in developing people and combining them with the most ambitious projects. From software to complex engineering, from infrastructures to applications, we find, recognize and grow talent to offer them the most challenging projects and strengthen our project teams. We learn about people, their knowledge and how to productively use that knowledge to help companies transform, because what the digital economy needs is talent.

The world lives by rules of agility, immediacy and quick responses, so we are dynamic, responsive and aligned with the speed of the digital revolution. We have a new way to address challenges by adding speed to knowledge, connectivity to reliability and bringing agility to the reality of finding, managing and matching talent with projects.

Neotalent, the responsive people.

Know more about Neotalent here

What is your mission:
Neotalent is looking for a Problem Manager to join international projects in our Managed Services Digital Unit (full remote or hybrid – in Lisbon or Porto). Responsible to act as SPOC between operations and development teams, follow-up the tickets (PBIs) created, ensuring their implementation, incident analysis with operations and identification of RCA's. 

Responsibilities:

• Guide and work alongside client product teams on continuous improvement in order to deliver value and not just deliver software;
• Help the Product Owners and the teams to understand their needs and help them improve individually and as a team;
• Protect the team from external noise and help establish proper communication channels with stakeholders;
• Help build a safe and trusting environment, where feedback is open, and everyone feels their needs are understood instead of judged;
• Be involved in team decisions, everyone should be able to contribute to the team regardless of their experience in this industry;
• Present information for team sprint performance using data visualization techniques;
• Facilitate and unblock the team and program solutions and strategies to promote business challenges;
• Collaborate with Program stakeholders, and the remaining delivery teams.

The talent that we are looking for:

• Bachelor’s degree in computer science, computer engineering or a related field;
• A minimum of 2 years of experience in this role;
• JIRA knowledge to support progress reporting
• Knowing concepts to perform business process transformation
• Experience in IT enterprise solutions and have a solid understanding of state-of-the-art software development
• Autonomous and with a dynamic attitude;
• Fluent English.

Why Neotalent:

• More than 20 years of experience in technology and business development;
• Access to ongoing technical training and solid performance evaluation and career management methodologies;
• Opportunity to be seen and recognized, to work on the best projects and to make choices that guarantee an exciting career;
• Opportunity to work on international projects and be part of an Everyshore for EveryChallenge paradigm.

To apply:
Please send your CV to [email protected] with MAR_Problem.Manager in the email subject.