Description

Location: Portugal/Germany
Experience: 5+ years
Employment Type: Full time permanent role

Want to become a relentless pioneer that is changing the game for some of the world’s most notable brands?

At Contentserv, we look for individuals who continually strive for excellence in their personal and professional lives. Our rapid growth demands high performance. We are proud to say that we are a team of talented and creative individuals motivated to empower organizations to craft exciting product experiences.

If you are up for the challenge and want to be a relentless pioneer, join us.

About the role

We’re looking for a hands on Principal User Researcher to lead the research and testing activities for our core platform. As a User Researcher at Contentserv, you'll be responsible for planning, designing and carrying out research activities with colleagues and users that help our teams get a deep understanding of the people and processes we are designing for. 

What you’ll do everyday

You’ll lead research for our core platform. You’ll identify the big questions, knowledge gaps or high-risk assumptions we're making and you’ll scope and deliver the research to solve them.

You’ll put the user first. You'll make sure that we’re solving genuine problems for people, and help to prioritise them into roadmap deliverables. 

You’ll collaborate. Working closely with PMs, Engineers, Product Designers, and QA to make sure your research supports and shapes everyone’s work.

You'll train others to do their own user research. Educating peers in design and research methods is a vital and ongoing part of this role.

You’ll balance desirable, with viable, and feasible. You'll drive strategic decision-making and guide successful outcomes in Contentserv’s largest and most high-risk projects.

You’ll help raise the bar for research. You’ll be the first User Researcher at Contentserv and will play a key role in raising the overall quality of the products and experiences that we build.

We’d love to work together if…

•  You’ve got 5+ years experience working as a User Researcher.

•  You have experience working on highly complex B2B web applications, and the thought of helping the team to solve complex problems in a user centred way excites you!

•  You’re confident taking the lead on defining, planning, and executing research activities.

•  You have hands-on experience across the entire toolkit of qualitative and quantitive research methods. Including agile techniques like facilitating design sprints. 

•  You don’t run research for the sake of it. You’re able to balance lengthy research studies with the practicalities of a lean and agile company - you can see when research isn’t needed.

•  You have a thoughtful portfolio that showcases your process, your deliverables, and the results they helped to achieve.

•  Experience of PIM (Product Information Management), would be advantageous but is not required.

Join us and gain…

•  A versatile job with high personal responsibility and challenging tasks including, the ability to work independently and flexibly

•  A professional and international working environment with flat hierarchies and short decision-making paths

•  A cooperative and respectful corporate culture with fun at work and room for own ideas

•  The chance to learn, develop and grow with the support of our international team

Who we are

Contentserv’s vision is to make the daily lives of marketers and product teams easier by providing them with an advanced, complete, business-focused platform with an emphasis on time-to-value.

We help companies optimize their end-to-end product information management processes by enabling them to easily manage and deliver high-quality product content, accelerate time-to-market and personalise customer experiences.

Connect with us and send your application via email: [email protected]

We’re excited to hear from you!