Description

Stefanini is hiring a team leader experienced with Operational Support Systems to join one of our clients in Portugal. This client operates within the industrial business sector and it is based in Albarraque (Rio de Mouro, Sintra).

Role Responsibilities: 

• Manage day to day staff scheduling
• Manage weekly team meetings to ensure training and information distributed to all the team
• Schedule yearly reviews with team, making sure all details are recorded on HR systems
• Ensure all sites are visited and incidents/request solved within KPI
• Co-Ordinate onsite support with Customer Client Service Lead
• Manage response to computer related request and incidents
• Provide installation and upgrade services of supported hardware and software
• Support of key engineering applications at use within the business

Role Requirements:

• English fluency
• Portuguese fluency
• ITIL v3 Foundation certification (nice to have)
• Experience with Windows 10 & Office apps
• Experience with Office 365 (e.g. OneDrive, Exchange Online, Teams, Sharepoint, AzureAD, EMS)
• Experience with iOS and Android, mobile device support
• Experience with MacOS
• Experience with Service tool knowledge (SNOW)
• Experience with Asset and hardware management
• 2 to 4 years of experience with PC support, Help Desk or IS Customer Service area in complex environments.
• Previous experience in leading, supervising, monitoring teams. Managing the day-to-day activities of the team on the ground. Delegating tasks to team members.
• Excellent oral and written communication skills
• Customer oriented (Service awareness)
• Excellent interpersonal skills
• Experience with coaching members on achieving goals
• Team Player profile, able to organize and coordinate team members
• Analytical Thinking skills
• Problem Solving skills/Resolve conflict/Navigator
• Able to adapt in a fast-evolving technology environment and ability to learn
• Able to assume day to day responsibilities generating specific deliverables
• Able to deliver service to Senior Executive people
• Ability and willingness to work outside of office hours as well as be available “on call”.
• Proactive attitude
• Flexibility
• Availability to travel (within country/cluster)
• Stability / Stress tolerance

What's next: It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. To apply, please send us your updated CV to [email protected] using OSSTL22 as subject.

About us

We are a multinational company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com